Supply and management of payment terminals. Possibility to configure and integrate by a multi-acquirer logic. Value-added support services granted.
Terminal installation maintenance and assistance
- Lifecycle management of the terminal with periodic supplies (rolls of paper delivered every 3 months)
- Advanced terminal replacement program: we fix or simply replace non-functioning terminals or devices within hours
Service management
- 1st level help desk*: mon to sat from 8.30 to 19.30; sun and holidays from 8.30 to 12.00 and from 13.00 to 17.00. This service also manages terminal substitution
- 2nd level technical assistance*: mon to fri from 8:30 to 17:30
- Connectivity to acquirers from primary site and secondary site
- Hosting of applications on primary and secondary site
- Maintenance and securitization of transaction data (tokenization)
- Network equipment monitoring
- Maintenance of application software
- HW maintenance
- Application support
- Technical support
*Note: Standard services are provided in CEST but BST and EEST are also managed
